 |
You've evolved,
shouldn't your Email? |
Call Sales & Support 800.628.3204 |
|
|
|
Correcting Blackberry Filter Issues
If you are experiencing Errors or the device hangs on activation when attempting to activate your
BlackBerry device, please perform the following steps:
1. Log into Outlook Web Access (OWA): http://owa.dnamail.com
2. Go to the Junk E-Mail Folder and look for a RIM activation E-mail message
If you see any messages from RIM similar to the above example in your Junk E-Mail folder, please delete
the message(s). Next, select the Deleted Items folder and permanently delete the RIM message(s) from
your mailbox.
3. Go to Options -> Junk E-Mail -> Select Do not filter junk e-mail -> Save
4. After saving your Junk E-Mail settings re-attempt to activate your Blackberry device. If you still
encounter trouble please contact DNAmail technical support.
5. After the activation has completed you can re-enable anti-spam by going back to Options -> Junk EMail -> Select Automatically filter junk e-mail -> Save
|
|